When providers search “iConnect alternative,” they're rarely trying to break the rules. They're asking a fair question: do I really have to run my whole agency inside iConnect, typing every service log by hand? The honest answer is no — and that's exactly where WaiverSoft comes in.
Here's the line that matters. iConnect is APD's system of record for authorizations, provider documentation, and EVV, and your data has to reach it — that part isn't optional, and any vendor who says they “replace iConnect” outright is selling you a compliance problem. But doing the work inside iConnect is optional. You can document in a tool built for your workflow and send the result to iConnect — instead of entering everything twice.
Why providers go looking
The frustration is real and well-documented. Providers spend their days inside iConnect entering service logs by hand — per consumer, per day — through a UI built for a statewide agency, not a single provider's workflow. The bigger cost is dual data entry: keeping your own records, notes, and schedules, and then re-keying the same information into iConnect. It's slow, and every re-key is a chance to introduce an error. Florida's own review of the iConnect contract flagged this exact burden and the provider push for electronic submission.
The alternative: document once, export to iConnect
This is what makes WaiverSoft a real alternative to the iConnect workflow. Your services, session notes, incident reports, and compliance records live in WaiverSoft — organized, searchable, and survey-ready year-round. When it's time to get service documentation into iConnect, you export it through APD's External Provider Interface (the EPI) — the state's own channel for submitting provider documentation as a file instead of hand-keying it.
That export is live in WaiverSoft today: pick the consumers, click Sync, and WaiverSoft builds your iConnect Activities Import file from the services you already documented — so submitting to iConnect becomes a file transfer, not a re-typing marathon. And this isn't a workaround: Florida's own 2025–26 budget language says providers may “use their own systems if data is electronically transmitted in agency-approved formats” — which is exactly what the EPI file is. iConnect still receives everything it's supposed to; you just stop doing the work twice. For how the two systems divide responsibilities, see our plain-language iConnect guide, and how we keep your records secure and audit-ready along the way.
Frequently asked questions
Is there software that replaces iConnect?
Not as the destination — your data must reach iConnect, and that isn't optional. But you don't have to do your documentation work inside it. WaiverSoft is the alternative to the iConnect workflow: document once in WaiverSoft and export to iConnect through the EPI, instead of typing every service log into iConnect by hand. Any vendor who claims to replace iConnect entirely is selling you a compliance problem.
What is the iConnect EPI (External Provider Interface)?
The EPI is APD's own mechanism for providers to submit service documentation to iConnect from their own electronic record system as a file, instead of typing every log directly into iConnect's screens. APD built it specifically to end dual data entry. It has prerequisites — current authorizations and at least one provisioned iConnect user, among others — so it complements iConnect rather than bypassing it.
Can I stop entering everything into iConnect by hand?
Yes — that's the whole point of the EPI, and it's what WaiverSoft is built around. You document your services in WaiverSoft and export them to iConnect as a file, rather than re-keying each log. EVV-applicable visits are still verified through the state's system. The realistic goal isn't 'avoid iConnect,' it's 'document once and export' instead of documenting twice.
Does WaiverSoft replace iConnect?
It replaces the part that eats your day — doing all your documentation inside iConnect. Your data still goes to iConnect: WaiverSoft exports it there through the EPI. The difference is you enter it once, in a tool built for your workflow, instead of twice. WaiverSoft does not touch state-mandated EVV.
Why is iConnect so hard to use?
iConnect is a large statewide case-management system serving APD, waiver support coordinators, and thousands of providers at once — it's built for the state's needs, not one agency's daily workflow. That's exactly why documenting in a provider-focused tool and exporting to iConnect makes the day-to-day manageable.