How is Waiversoft priced?
By seat, and a seat is a consumer record. When you add consumers beyond the seats you bought, the subscription grows to cover them at the next sync; it never shrinks on its own.
Where do I change the card or seats?
More → Settings → Billing (admins only). Update the payment method, buy seats ahead of time, or cancel. Cancelling keeps access until the end of the paid period.
What is the billing export?
Tools → Billing turns delivered services for a date range into Florida Medicaid claims, with units from actual clock-in and clock-out. Export downloads either an 837P claim file to upload in the FMMIS portal (Trade Files › Upload) or a claim entry worksheet for keying the claims by hand. Set your agency's details once under Billing → Claim setup.
What happens if payment fails?
The app locks changes and shows a banner until the card is updated. Reading records keeps working.
- Invite your team and set roles · Admin versus staff, how invites work, and how to remove access.