iConnect · FAQ · updated Sep 6, 2026
The WSC must add a Provider Selection record
iConnect doesn't know your agency serves this consumer yet. Ask their waiver support coordinator to open a Provider Selection record for you, then send again.
The submitter ID doesn't match this provider
The Provider ID or provider name you confirmed in setup step 2 doesn't match your iConnect provider record. Fix it under Connection → Who we are to APD.
The authorization isn't approved or valid for this service
The service line on the shift points to a service with no approved authorization covering that date. Refresh the report (Connection → Your iConnect report) and check the consumer's authorizations.
A document type isn't valid
The 'how visits are filed' choice isn't one iConnect accepts. Progress Note is right for most agencies.
Visit falls outside the authorization dates / shorter than one unit / no note
These are caught before sending and shown under Blocked with a Fix button. Adjust the shift on the calendar and the visit returns to Ready.
Related
- Send visits to APD · Review who's included, run the checks, confirm, and watch the batch until APD answers.
- Connect to iConnect: the five steps · Bring in the report, confirm who you are, match people, ask APD for the certificate, enter the credentials.