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Your AI coworker

Coworker, the AI assistant for APD agencies

Coworker is the AI assistant built into Waiversoft. Ask it about your consumers, caregivers, visits and billing in plain English, and it answers from your own records. When you ask it to do something, it shows exactly what will change and waits for your OK.

Part of every Waiversoft plan · See pricing

Coworker
Who can't work next week because something expires?

Two caregivers have documents expiring before Monday:

Angela Morris
CPR certification · expires Nov 2
Expiring
Carlos Mendoza
Level 2 background screening · expires Nov 4
Expiring

Want me to email both of them a link to upload the new copies?

Ask Coworker anything…

What it does

An assistant that knows your agency

Coworker works from the same records your office does, with the same access you have.

Ask anything

Answers from your records, not the internet

Ask who has documents expiring, which visits are missing notes, which visits were never clocked, how many hours each caregiver worked, or which authorizations are running out. Before you bill, ask what would block the batch. Coworker looks it up in your records and answers in plain English.
  • Missing and expiring documents across every record
  • Visits missing notes, unverified visits and caregiver hours
  • Authorizations running out, and what would block a billing batch
How did last week go?

Last week, Oct 19–25

Visits with no note3
Visits without a clock-in1
Authorizations under 10% left2
Caregivers over 40 hours0

The 3 missing notes are all Devon Pierce's Respite visits. Should I list them?

Paperwork in, filed

Drop in the paperwork, it files each piece

Drop in PDFs or photos of a support plan, a CPR card or a service authorization. Coworker reads each one, works out whose it is and where it goes, and shows you the list before filing anything. Give it a roster as a PDF, photo or spreadsheet and it builds the shifts the same way: you approve, then it books them.
  • Reads PDFs and photos and files each one in the right slot
  • Builds the schedule from any roster after you approve it
  • Shows every change before it happens
3 files dropped
File 3 documents?
Marcus Bell › Support Plan
scan_0412.pdf · Expires Mar 14, 2027
Angela Morris › CPR certification
IMG_2231.jpg · Expires Oct 2028
Eleanor Whitfield › Service Authorization
auth_eleanor.pdf · Jul 1 – Jun 30
Cancel Approve

Documents

Letters, policies and reports, written for you

Ask for a letter, a policy, an incident or progress report, or a quarterly summary, and Coworker writes it from the person's own record, on your letterhead, with tables and charts when they help. Highlight any part and ask for it shorter, clearer or more formal. Then download it as a PDF or Word file, save it to a record, or send it for signature.
  • Written from the consumer's notes and record, on your letterhead
  • Highlight text to make it shorter, clearer or more formal
  • PDF or Word, saved to a record or sent for e-signature
Quarterly summary · Marcus BellPDFWord
BCBRIGHTWATER CARE PARTNERS
Quarterly Summary — Jul 1 to Sep 30, 2026

Marcus continued working toward cooking his own lunch twice a week. Across 38 visits he needed verbal prompts only for most steps by September…

Steps done with verbal prompts only, by two-week period

You stay in charge

It asks before it changes anything

Coworker can move a shift, file a document or send a request, but only after it shows you exactly what will change and you approve. Set up routines for the checks you run every week, like a Monday compliance review, and Coworker runs them on schedule and puts the results in a chat for you.
  • Every change waits for your OK, typed or spoken
  • Routines: scheduled checks with the results waiting for you
  • Works with the same access you have, nothing more
Monday compliance review
Every Monday at 8:00 AM
On
Move Thursday's visit with Marcus to Friday, same time.
Move 1 shift?
Thu Nov 5 · 9:00 AM – 1:00 PM
Fri Nov 6 · 9:00 AM – 1:00 PM · Angela Morris
Units left after this shift: 212
Cancel Approve

Also in Coworker

More ways it saves the office time

Talk to it

Have a voice conversation with Coworker. It still confirms before changing anything.

Fix a visit note

From a visit on the web, send a note to Coworker to fix, using only what the note already says.

Find coverage

Ask who can cover an open shift and get suggestions.

Routines

Scheduled checks, like a Monday compliance review, run on their own.

Your agency's way

Teach Coworker your agency's procedures on the web, and it follows them.

Help when you need it

Ask how to do something in Waiversoft, or have it open a support request.

On the iPhone too

Coworker is in the Waiversoft iPhone app, voice included.

Under a BAA

The AI companies behind Coworker have signed Business Associate Agreements with Waiversoft.

How to use it

Ask, check, approve

01

Ask in your own words

Type or talk to Coworker in the web app or the iPhone app. Attach files when it helps.

02

Check what it found

Answers come from your records. For any change, Coworker shows exactly what it will do first.

03

Approve, and it's done

Approve and Coworker makes the change, or cancel and nothing happens.

FAQ

Questions about Coworker

Does Coworker change records on its own?

No. Coworker shows what it will change, whether you typed or spoke the request, and waits for you to approve it.

Is our consumers' information safe with the AI?

Coworker works with the same access you have in Waiversoft. The AI companies behind it have signed Business Associate Agreements with Waiversoft, and every company that handles client records is listed on our Security page.

Can caregivers use Coworker?

Coworker is for the office. Caregivers get AI help inside their visit notes, with guided questions and voice notes in the caregiver app.

Does Coworker make up information?

It answers from your records, and its documents are written from the person's own record and notes. When it fixes a visit note, it uses only what the note already says. Review what it writes before you file or send it.

Does Coworker cost extra?

No. Coworker is part of the one Waiversoft plan, $20 per consumer per month.

More of the Waiversoft platform

Consumer recordsPlans, authorizations, notes and documentsCaregiver filesScreenings and trainings, tracked before they expireScheduling & EVVShifts matched to authorized unitsVisit notesNotes checked for compliance before you approveBillingClaims checked against authorizationsE-signConsents and agreements signed in the appPayrollPay from approved visits, with direct deposit files

Run the whole agency from one system.

Book a 20-minute walkthrough and see how agencies handle records, scheduling, EVV, notes, and billing in Waiversoft.

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