Waiversoft
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For Personal Supports providers

Personal Supports visits, noted and billed

Waiversoft runs the day-to-day of Personal Supports: shifts booked against the units authorized, caregivers clocking in from their phone at the home, a guided note about the person after every visit, and claim lines counted from real clock times.

Part of every Waiversoft plan · See pricing

EW
Eleanor Whitfield
Personal Supports · S5130UC · quarter hour
Clocked in
Today · 9:00 AM – 1:00 PMDenise Carter
Clocked in at 8:57 AM · at the visit, 40 ft from the home
Units left · Oct
72
Daily limit
6 h
Per caregiver, per day
Wed 9:00 AM – 1:00 PM
16 units · Denise Carter
Upcoming
Fri 9:00 AM – 1:00 PM
16 units · Carlos Mendoza
Upcoming

How it works

Built for the in-home, every-week rhythm

Personal Supports is the same people, the same homes and the same hours week after week. Waiversoft keeps that rhythm on track, from the schedule to the claim.

Scheduling

Book the week against the units authorized

Set up a consumer's regular hours once as a weekly series and change one visit or the whole series later. Before you save a shift, Waiversoft shows the units left after it, this month and on the whole authorization, so the schedule never quietly outruns the Personal Supports line. Our scheduling and EVV page has the full calendar.
  • Units left after the shift, before you save it
  • A warning before you double-book a caregiver
  • Assign each consumer's care team before any shift exists
New shift
Consumer
Marcus Bell
Caregiver
Angela Morris
Service
Personal Supports (S5130UC)
Time
3:00 PM – 7:00 PM
Repeats weekly onMTWTF
Units left after this shift48 this month
This shift uses 16 units · 1,312 left on the authorization
Angela Morris already has a shift with Devon Pierce on Wed at 4:00 PM

Daily hour limits

A daily hour limit that holds, with room for real life

Choose a daily hour limit for Personal Supports, from half an hour to 16 hours. Once a caregiver reaches it with a consumer, they can't clock in again that day. If a visit has to run long, they ask for extra time from the caregiver app and you approve or deny it. Time past the limit isn't billed until you approve it.
  • A limit per service, so other services keep their own
  • An alert when a caregiver asks for extra time
  • Caregivers are told on their iPhone when you answer
Extra time request
Waiting
JL
Jean-Pierre Louis
with Priya Natarajan · Personal Supports
Today's hours6 of 6 h
Asks for 1 more hour. “Her sister's ride is late and Priya doesn't want to be home alone.”
Deny Approve
Time past the limit isn't billed until you approve it.

Visit notes

A note about the person's day, not a chore list

Caregivers write the note after clocking in, guided by the ready-made Personal Supports template: where the visit happened, what they helped with and how much help was needed, what the person chose to do, the goals worked on, how the person responded, health and safety, and anything to do differently next time. See how notes are written and reviewed on our visit notes page.
  • Supports like meal preparation, laundry and shopping, each with its level of help
  • Flags notes that are too short, name no goal or repeat earlier notes
  • Approve each note, editing it first if needed
Visit note · Devon Pierce
Step 2 of 7
What did you help Devon with?
Meal preparationVerbal guidance
ShoppingDid it on their own
Medication reminderReminder
LaundryPhysical help
WhereSupportsChoicesGoalsResponseHealth & safetyNext time

Billing

Quarter hours or a day rate, counted from the clock

Pick the dates and consumers and Waiversoft turns the visits into claim lines. Quarter-hour Personal Supports (S5130UC) counts the clocked minutes ÷ 15, rounded to the nearest unit; a day line (S5130UCSC) counts one day per date worked. Visits with no note, an unapproved note, no clock-out or time over the daily limit are held back and the preview says why. More on our billing page, and the service rules themselves are in our Personal Supports guide.
  • An 837P claim file, or a worksheet for keying claims by hand
  • Each held visit shows the reason it was left out
  • Submitted and paid visits drop out of future claim files
Claim preview · Oct 20 – 26
4 visits
Eleanor Whitfield
S5130UC · Oct 20 · 3 h 58 m
16 units
Marcus Bell
S5130UC · Oct 21 · 2 h 07 m
8 units
Carlos Mendoza
S5130UCSC · Oct 21
1 day
Priya Natarajan
S5130UC · Oct 22 · 7 h 00 m
Over daily limit
Quarter hours: minutes ÷ 15, rounded to the nearest unit. Day lines: one per date worked.
837P claim fileClaim worksheet

Also for Personal Supports

The rest of the week, handled

Clock-in at the home

Location on every punch, checked against the consumer's approved visit area. It's your agency's own visit record.

Visit not started

An alert when a caregiver hasn't clocked in 15 minutes after the start.

Missed clock-out

An alert when a caregiver is still clocked in an hour after the end.

Unscheduled visits

Caregivers can start an authorized visit that wasn't on the schedule.

Units left for caregivers

Caregivers see the units and hours left per service in their app.

Notes in their language

Note helpers in English, Spanish or Haitian Creole, with one tap to translate to English.

Service log PDF

Download a service log for any visit.

Pay by service

Give caregivers a different pay rate for Personal Supports than for other services.

Getting started

From authorization to first claim

01

Add the authorization

Type in the Personal Supports line with its units and dates, or give Coworker the authorization PDF to read for you to approve.

02

Set the week

Turn on the daily hour limit if you use one, then book each consumer's regular hours as a weekly series.

03

Approve and bill

Approve each visit's note, then download the claim file for the period. Anything held back tells you why.

FAQ

Questions about Personal Supports in Waiversoft

Does Waiversoft handle both quarter-hour and day-rate Personal Supports?

Yes. Each authorization line bills by its own unit. Quarter-hour lines count clocked minutes ÷ 15, rounded to the nearest unit (8 minutes is one unit, 7 is none). Day lines count one day for each date worked, and a second visit on the same date isn't counted again.

What happens when a caregiver needs to stay past the daily limit?

They can't clock in again that day once they reach the limit, but they can ask for extra time from the caregiver app. You approve or deny it. Until you approve, the time over the limit is held out of billing.

What does the Personal Supports note ask?

Where the visit happened, what the caregiver helped with and how much help was needed, what the person chose to do, the goals worked on, how the person responded, health and safety, and anything to do differently next time. You can edit the template for your agency on the web.

Is Waiversoft our state EVV system?

No. Waiversoft keeps your agency's own visit record: caregivers clock in and out from their phone, with the location captured and compared with the consumer's approved visit area on every punch.

What does it cost?

Waiversoft is one plan, $20 per consumer per month. Office staff and caregivers are free.

More of the Waiversoft platform

Consumer recordsPlans, authorizations, notes and documentsCaregiver filesScreenings and trainings, tracked before they expireScheduling & EVVShifts matched to authorized unitsVisit notesNotes checked for compliance before you approveBillingClaims checked against authorizationsE-signConsents and agreements signed in the appPayrollPay from approved visits, with direct deposit files

Run the whole agency from one system.

Book a 20-minute walkthrough and see how agencies handle records, scheduling, EVV, notes, and billing in Waiversoft.

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